Your team, working in perfect harmony.
LinkDesk's Team Synergy tools give managers full visibility into team performance while empowering agents with the context and collaboration features they need to resolve issues faster and deliver consistently excellent experiences.
- Unlimited agent seats — no per-seat pricing
- Real-time agent performance dashboards
- Internal notes and @mention collaboration
- CSAT surveys and quality scoring
- Role-based access control and permissions
Features ✓
Unlimited Agent Seats
Add as many agents as your team needs. All LinkDesk plans include unlimited seats — no hidden per-agent fees.
Internal Notes & Mentions
Leave private notes on conversations and @mention colleagues for input — all invisible to the customer.
Performance Dashboards
Track response times, resolution rates, and CSAT scores per agent, team, and channel in real time.
CSAT Surveys
Automatically send satisfaction surveys after conversation closure and track scores over time.
Workload Management
See each agent's current conversation load and redistribute work to prevent burnout and ensure SLA compliance.
Role-Based Permissions
Define custom roles with granular permissions — control who can view, assign, or export conversations.
Agent Availability Status
Agents can set their availability status. Conversations are automatically routed only to available agents.
Supervisor Monitoring
Supervisors can monitor live conversations, join as observers, and send coaching notes in real time.
Use Cases
Multi-team support operations
Separate your support, sales, and billing teams with dedicated inboxes, routing rules, and performance tracking.
Quality assurance
Review agent conversations, score quality, and provide feedback directly within the platform.
Remote team management
Manage distributed support teams across time zones with real-time visibility into workload and performance.
Build a high-performance support team
Give your team the tools they need to deliver exceptional customer experiences every day.