Data-driven decisions for every customer interaction.
LinkDesk's Analytics Hub gives you deep, real-time insights across every channel, agent, and conversation. Understand what's working, identify bottlenecks, and continuously improve your customer experience with data you can trust.
- Real-time conversation and agent performance dashboards
- Channel-by-channel volume and response time analysis
- CSAT trend tracking and customer satisfaction scoring
- AI agent performance metrics and deflection rates
- Exportable reports in CSV and PDF formats
Features ✓
Conversation Analytics
Track total conversations, resolution rates, and peak volume periods across all channels in one dashboard.
Response Time Metrics
Monitor first response time, average handle time, and resolution time — broken down by channel, team, and agent.
CSAT Tracking
Visualize customer satisfaction scores over time, by agent, and by channel. Identify patterns and areas for improvement.
Trend Analysis
Spot emerging issues, seasonal patterns, and long-term trends in conversation volume and customer sentiment.
Channel Performance
Compare performance metrics across WhatsApp, Instagram, Facebook, email, and web chat side by side.
Custom Report Builder
Build custom reports with the metrics that matter to your business. Filter by date range, channel, team, or tag.
Data Export
Export any report as CSV or PDF for sharing with stakeholders or importing into your BI tools.
AI Deflection Rates
Measure how many conversations the Neural AI Agent resolves without human intervention — and track improvement over time.
Use Cases
Executive reporting
Generate weekly and monthly support performance reports for leadership with key metrics and trend analysis.
Agent coaching
Identify agents with below-average CSAT or response times and provide targeted coaching based on data.
Capacity planning
Use volume trend data to forecast staffing needs and plan hiring before peak seasons hit.
AI performance optimization
Analyze AI agent deflection rates and identify knowledge gaps to continuously improve automation coverage.
Turn your support data into a competitive advantage
Start measuring what matters. Set up your analytics dashboard in minutes.